Privacy Policy

This Privacy Policy explains how Garden of Zen (“we”, “us”, “our”) collects, uses, discloses and safeguards your information when you visit www.gardenofzen.in or place an order with us. By using our website or services, you consent to the practices described below.

Information we collect

We may collect the following categories of information:

• Identity & contact details — your name, phone number, email address, and shipping/billing address.
• Order information — the products you view, add to cart, and purchase.
• Payment information — payments are processed securely by our third-party payment provider, Razorpay. We do not store your full card or banking credentials on our servers.
• Technical data — IP address, browser type, device information and cookies collected via analytics tools.
• Communications — messages you send us over WhatsApp, email or our contact forms.

How we use your information

• To process, fulfil and deliver your orders.
• To take payment and send order confirmations and updates.
• To provide customer support and respond to enquiries.
• To operate, maintain and improve our website.
• To send you marketing communications where you have consented (you can opt out at any time).
• To comply with our legal and regulatory obligations.

How we share your information

We share personal information only as needed to run our business:

• With courier and logistics partners to deliver your order.
• With our payment gateway to process transactions securely.
• With analytics providers (e.g. Google Analytics) to understand site usage.
• With government authorities or law-enforcement where required by law.

We do not sell your personal information to third parties.

Cookies & analytics

Our site uses cookies and similar technologies to remember your preferences and measure traffic. You can control cookies through your browser settings; disabling them may affect some site features.

Data security & retention

We apply reasonable technical and organisational safeguards to protect your information. We retain personal data only for as long as necessary to fulfil the purposes set out above or as required by law.

Your rights

You may request access to, correction of, or deletion of your personal data, and you may withdraw consent to marketing at any time. To exercise these rights, contact us at care@gardenofzen.in.

Children

Our products and website are intended for adults. We do not knowingly collect personal information from anyone under the age of 18.

Changes to this policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with a new “last updated” date.